Return Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as cakes, flowers, or chocolates cannot be returned. We also do not accept products once it has been worn.
Additional non-returnable items:
- Gift Shopping Voucher Cards
- Personalised Gift Items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank or MPESA account again.
Then contact your bank or Safaricom, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at orders@millanbabyshop.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@millanbabyshop.com and send your item to:
Millan Baby Shop
Tom Mboya Street – Star Mall. 3rd Floor C13 ~ +254702360039
Shipping
To return your product, you should mail your product to:
Millan Baby Shop
Tom Mboya Street – Star Mall. 3rd Floor C13 ~ +254702360039
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We only accept returns sent back to us via Fargo Courier, Sendy Courier Services or G4S.